The true definition of Service Design is deeply rooted in Human Experience. At RBBi, we craft fully customized service designs for our clients in various industry sectors.
We use our LADR Framework to find what your customers love, infuse it into your services, operation and programmes and create service experiences, that your entire organisation is motivated to deploy.

It’s functional but not designed well.

When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.

It needs to be different than your competition

When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.

Digitise or create a new service / product

When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.

Here’s What We Do

Below are some of the tools / methods / tasks we perform or use to reach the optimal solution

Service Design

Digital and non-digital services are often derived from technology or business objectives. We redesign services based on user-centric methods and optimize them to match users' requirements and exceed expectations.

Digital Transformation

We align our digital transformation strategy with the comprehensive outlook of your business objectives, requirements, customers and processes, to ensure your business' digital services provide the best possible user experience.

Journey Mapping

We visualize your user's interaction with your products and services, in order to understand their needs, expectations, and perception. Thus we are able to create an experience that caters to them accordingly for the best outcomes.

Customer Experience Audit

Leveraging our in-depth knowledge in UX, we conduct high-level audits for your customer experience, in order to provide you with tailor-made, evidence-based recommendations and solutions.

Stakeholder Workshops

Our team will conduct periodic workshops with all business-related parties and stakeholders in order to get insights into their expectations, requirements, and progress feedback.

Clients Who Believe in Us

If you would like to get to know more about the work we have done for these clients, please feel free to get in touch.